Returns & Refund Policy

If for any reason you are not satisfied with your purchase from Cream Fiction, you may email us at info@creamfiction.com to discuss your issue. You may be eligible for a return, exchange, or refund of the purchase price.

We encourage all customers to take due care to inspect the completeness, quality, and accuracy of the goods that are delivered.

Please note that given the perishable nature of our ice cream products, we are unable to accept returns or exchanges once a delivery is completed. A delivery is considered to have been completed if & when:

i) the recipient, or a third-party acting knowingly or unknowingly on behalf of the recipient, acknowledges receipt of goods by signing on the delivery order accompanying the delivered goods.

ii) the recipient gives any other instruction (such as leaving the goods unattended at the front door/gate) as a form of acknowledging receipt of the goods.

If there are errors to your order that are brought to our attention prior to a delivery being completed, including:

i) incorrect items delivered
ii) incorrect quantity of items delivered
ii) product damage

You will be entitled to:
i) A full refund on the items that are affected
ii) An exchange/replacement of the products at no additional cost to you

In all cases, we act with your best interests in mind & will take all measures to ensure 100% customer satisfaction.

For further information regarding our Return & Refund Policy, please do not hesitate to contact us at info@creamfiction.com